Inspirational Suggestions On Being Direct When Outsourcing

As a business owner, you already know how important it is to communicate effectively. This is vital when it comes to client relationships. You will need an additional layer of transparency as an employer if you are to get everything right. Your entire brand reputation depends on good quality and delivery. Remember that your clients need you to perform seamlessly, as they have their own daunting deadlines to meet as well.

None of that is going to change when you enlist the aid of virtual assistant subcontractors. This means that you have to ensure that your own VA's know exactly what you require of them and can produce a quality of work that is up to par. You need to be transparent, but you don't need to compromise your soul. By all means ensure that you do everything in your absolute power to ensure that the client is satisfied. Does that all sound daunting? Here’s what it essentially means.

Outline Your Case at the Beginning

Let’s begin at the beginning. There are tons of virtual assistants out there, but not all are created equal. Find virtual assistants who have a work ethic that is similar to yours, with personalities that will not clash. Experience alone is not sufficient, as you will find out.

Make sure everybody who you are considering knows your work requirements. Let them know from day one (or interview one) how you handle work with your client. If you provide periodic updates for big projects then any subcontracting VAs need to know that their work will have more than one deadline.

What are you going to outsource to others?

Determine the required skills and see if your potential assistants possess them. You might, as an example, need articles on a broad range of topics. So if somebody is only good at writing technical articles, this will probably not be acceptable for a client who is a gardening expert, for example. Simply being able to write is not sufficient.

You have established standards with your clients. They receive information from you in a format that has been mutually agreed upon. You will need detailed instructions to ensure that your virtual assistance subcontractors comply with this. Writing detailed documents seems tedious, but in the grand scheme of things, this will ensure there will be no mistakes or misunderstandings. It also makes it a whole lot easier if the person under consideration just does not pan out. In this case, you simply pass on these instructions to your next prospect.

Consider for a moment what might happen if you don't do this. You receive the work. Upon a review, you find there are many mistakes. You can either return it to the subcontractor, or you can handle these issues yourself. If the time it takes to rework the work is over what has been agreed with the client, then you have to suck it up and lose money. Worse, if it threatens to put you over the deadline you will have some explaining to do with your client. This is a bad situation not only for you, but importantly for your client as well.

When it comes to outsourcing to other professionals, you have to be transparent. The work gets done right the first time and your clients remain happy. You will be in a good position to build on your successful service organization.